Refund policy

Last updated: September 9, 2026

At Vulpes Supply House, we make and select products intended to be used, maintained, and kept. We stand behind the quality of what we sell, but we also recognize that occasionally something may arrive damaged, defective, or simply not work out.

Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the item must be unused, in substantially the same condition in which it was received, and in its original packaging when applicable.

To request a return, contact us at info@vulpessupplyhouse.com before sending any item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is the result of a damaged item, defective product, incorrect shipment, or other error by Vulpes Supply House.

Original shipping charges are non-refundable unless the return is due to our error.

Handmade Cutting Boards and Wood Products

Because our wood products are made from natural materials, variations in grain, color, figure, knots, mineral streaks, and other natural characteristics are normal and are not considered defects.

Handmade products may also contain minor variations in dimensions, appearance, engraving placement, or finish due to the nature of handcrafted production.

Unused, non-personalized stock cutting boards may be eligible for return under our standard 30-day return policy.

Custom and Personalized Products

Custom-made, personalized, engraved, monogrammed, or specially commissioned items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or materially different from what was ordered.

Once production or engraving has begun, custom orders generally cannot be canceled.

Consumable, Personal Care, and Household Products

For safety and hygiene reasons, opened or used consumable, personal care, cleaning, food, coffee, soap, oil, wax, balm, laundry, dishwasher, and similar products cannot be returned simply because of personal preference.

Unopened and unused products may be eligible for return within 30 days.

If a consumable product arrives damaged, leaking, contaminated, defective, or incorrect, contact us so we can make it right.

Damaged or Incorrect Orders

Inspect your order when it arrives.

If an item is damaged during shipment, defective, or incorrect, contact us within 7 days of delivery at info@vulpessupplyhouse.com.

Please include your order number and photographs showing the item, packaging, shipping box, and damage when applicable.

Depending on the circumstances, we may provide a replacement, store credit, partial refund, or full refund.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Your bank or credit-card company may require additional time to process and post the refund. Processing times are controlled by the financial institution and are outside our control.

Final Sale Items

Gift cards, custom or personalized items, used products, opened consumable products, and items specifically marked Final Sale are not eligible for return unless required by law or unless the item was defective, damaged, or shipped incorrectly.

For questions regarding a return or refund, contact:

Vulpes Supply House
Houston, Texas
info@vulpessupplyhouse.com