Shipping policy
Last updated: September 9, 2026
Vulpes Supply House ships orders from the Houston, Texas area.
Order Processing
Most in-stock orders are processed within approximately 1–3 business days.
Handmade cutting boards, engraved items, custom products, limited releases, and made-to-order products may require additional processing time. Estimated production or processing times may be listed on the individual product page.
Business days do not include weekends or major holidays.
Processing time is separate from carrier transit time.
Shipping Rates
Standard shipping for eligible orders is $8.00 unless otherwise stated on the product page, during a promotion, or at checkout.
Free-shipping promotions or order-value thresholds may be offered from time to time. Any applicable free-shipping offer will be reflected at checkout.
Oversized, unusually heavy, custom, or specially handled products may be subject to a different shipping charge when clearly disclosed at checkout.
The shipping charge shown at checkout before purchase will be the applicable shipping charge for that order.
Delivery Estimates
Delivery dates provided by carriers are estimates and are not guaranteed unless a specific guaranteed shipping service is purchased.
Weather, holidays, carrier delays, natural disasters, incorrect addresses, and other circumstances outside our control may affect delivery times.
Vulpes Supply House is not responsible for carrier delays after a package has been transferred to the shipping carrier, but we will assist customers when reasonable.
Tracking
When tracking is available, customers will receive tracking information after the order ships.
Tracking information may take several hours or longer to update after a shipping label is created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you discover an address error.
If an order has not yet shipped, we will make reasonable efforts to correct the address.
Once an order has been transferred to the carrier, we cannot guarantee that the destination can be changed.
Customers may be responsible for additional shipping costs associated with orders returned because of an incorrect or incomplete address.
Lost, Missing, or Stolen Packages
If tracking shows that a package has not moved for an unusual period of time, contact us at info@vulpessupplyhouse.com so we can investigate.
If tracking shows a package as delivered but you cannot locate it, first check around the delivery location, household members, neighbors, parcel lockers, front office, and the carrier.
We will assist with legitimate carrier claims when possible.
Vulpes Supply House cannot guarantee replacement of packages that have been confirmed delivered to the address provided by the customer and are subsequently lost or stolen.
Shipping Damage
If your package arrives damaged, photograph the shipping container, packaging, product, and shipping label and contact us within 7 days of delivery.
Do not discard damaged packaging until the matter has been resolved, as the carrier may require photographs or inspection.
International Shipping
Unless international shipping is specifically offered at checkout, orders are currently intended for delivery within the United States.
Customers purchasing internationally, when available, are responsible for applicable duties, taxes, customs charges, and import restrictions unless otherwise stated.
Questions regarding shipping may be sent to:
Vulpes Supply House
Houston, Texas
info@vulpessupplyhouse.com